Server Management

Support

Unlimited Phone Remediation check
24/7 Monitoring & Alerts check

Maintenance

Disk, Processor, Memory Utilization check
OS Service Packs check
Server Optimization check
Event Logs check
Asset Reporting check
User Accounts check
Domain Policy check

Security

Anti-Virus Updates check
Spyware Scan & Update check
OS Security Updates check
Vulnerability Scans check

Supported Services

DNS, DHCP, WINS, Active Directory check
File & Print/Microsoft Terminal Services check
Microsoft Exchange/SQL/IIS/ISA Servers check
Back-Ups check

Network Management & Security

Devices Supported

Firewalls, Switches, Routers, Hubs, VPN, Network Printers, Printers, Broadband Circuits check

Support Services

Unlimited Helpdesk Support check
Unlimited Remote Support check
Service Availability Monitoring check
On-Site Support check
Emergency Support check
24/7 Monitoring & Alerts check

Maintenance

Service Packs/Flash Updates check
Configuration Updates/Event Logs/Asset Reporting check
Device Ping check
SNMP Monitoring check
Access Accounts check

Security Services

Password Maintenance/Security Updates check
Vulnerability Scans check

PC Management Services

Support

Unlimited Phone Remediation check

Maintenance

Desktop Service Packs check
Desktop Optimization & Management check
Error Logs check

Security

Spyware Scan & Update check
Anti-Virus Scan & Update check
OS Security Update check

Applications

Microsoft Office check
Exchange E-mail check
User Directory check
VPN Connectivity check